U.K. GOVERNMENT WATCHDOG AGENCY OPENS PROBE INTO AUTO REPAIR INDUSTRY

Apr 26th, 1999 • Posted in: News

LONDON
The Office of Fair Trading (OFT) last week announced an investigation into U.K. car repair companies, which it says may be overcharging customers and doing substandard work.

The OFT, the government’s business watchdog agency, received more than 27,000 complaints last year from disgruntled customers unhappy with the quality and cost of car repairs, the BBC reported.

OFT head John Bridgeman told the BBC that the car service industry is “in urgent need of investigation” on charges of performing unnecessary repairs, overcharging consumers, and doing shoddy work.

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